Terms and Conditions
Your booking confirms that you have read, understand, and agree to the terms of this rental agreement.
Your reservation is not confirmed until we receive your signed rental agreement and payment. Failure to comply with the terms of this agreement could result in your removal and/or loss of any payments you have already made. If you have any questions about this agreement, please email us at everwoodsgroup@gmail.com.
RENTAL AGREEMENT
THIS AGREEMENT IS MADE AND ENTERED INTO BETWEEN THE UNDERSIGNED GUEST (HEREINAFTER REFERRED TO AS GUEST) AND Lauren and John Short, (HEREINAFTER REFERRED TO AS AGENT) FOR THE RENTAL OF THE PROPERTY (HEREINAFTER REFERRED TO AS THE PROPERTY). NOW THEREFORE, IN CONSIDERATION OF THE MUTUAL COVENANTS AND AGREEMENTS SET FORTH BELOW AND OTHER GOOD AND VALUABLE CONSIDERATION, THE RECEIPT AND SUFFICIENCY OF WHICH ARE ACKNOWLEDGED, THE PARTIES COVENANT AND AGREE AS FOLLOWS:
RESERVATION POLICIES: Payment in full (Total Payment) is required at the time of booking to reserve the property. The reservation name, the credit card, Venmo or PayPal name, and the rental agreement signature must all match. All payments must come from the person on the reservation. We will return any payments (minus bank fees) received from an account that does not match the reservation name. Bank fees are 3% when our bank takes the unacceptable payment, plus another 3% to return the unacceptable payment.
Total payment includes the rent amount, fees (including pet, cleaning, and security deposit), and taxes.
To protect your vacation investment, we strongly recommend you purchase travel insurance. You acknowledge that changes or cancellations may result in loss of up to the total paid to date.
CANCELLATION POLICIES & FEES Written (email) notice is required if you need to cancel your reservation with advance notice, which is 15 days prior to the check in date for weekend or weekly rentals and 30 days advance notice prior to the check in date for multi-week rentals. If you need to cancel your reservation with more than the required advance notice, we will refund the initial payment minus any bank fees. Cancellation requests made with less than the required advance notice will not be refunded. The Agent reserves the right to rent the unit to a different group if the reservation is not paid in full, including the security deposit, by the payment due date. Cancellations occurring due to lack of total payment will result in forfeiture of the initial payment plus any rent, taxes, and fees paid. In no event shall a Guest assign or sublet the Rental Property in whole, or in part.
DAMAGES AND MISSING ITEMS
Guest will be financially responsible for damage to the property. Guest authorizes The Agent to charge Guest’s account in the event of the following: damage or theft; flea infestation caused by a pet; unauthorized pets; extensive cleaning required at check-out; evidence of smoking (all properties are non-smoking); exceeding occupancy, and any other mentioned charges/policies in this Rental Agreement.
Guest will be notified of any damage/costs in writing. Excessive damage may result in Guest being charged for the relocation or compensation to the incoming guest if check-in is delayed as a result of said damage. Any material damage to the Rental Property will be charged immediately to the Guest’s payment account. Guest, in signing below, assumes full responsibility for any items damaged due to misuse or negligence and for any items found to be missing. Guests are responsible for notifying The Agent immediately upon check-in if the Rental Property is found in less than good condition or any damage (other than normal wear and tear) is noted. If damages occur during your stay, please notify us immediately.
REFUNDS
The Rental Agreement is a legally binding agreement between Guest and The Agent. Your reservation and signed Rental Agreement bind you to a specific property for a specific period of time. There should be no expectation of refunds or relocation because you are disappointed with the property you have rented or in the event that something associated with the property is not working to your satisfaction. All properties are privately owned and furnished per the owner's requirements, so unlike a hotel, we cannot relocate you. In the event that a problem arises during your stay, we will make every attempt to solve it in a timely manner. There will be no refunds for mechanical failure of appliances, a/c units, etc.
SECURITY DEPOSIT
A potentially refundable security deposit is required at time of booking. The security deposit is required for ALL stays. This deposit is fully refundable if house rules are honored by all guests and property damage is not incurred. Booking implies agreement to pay the deposit and honor house rules outlined in this agreement.
WEATHER EVACUATION
In the event of an ordered evacuation due to weather or acts of nature, you are required by state law to vacate the property. The Agent will not issue refunds in part or in full for inclement weather. Our recommendation for travel is for you to research and purchase trip cancellation insurance.
INDEMNIFICATION
The Guest agrees to indemnify and hold harmless Agent for any damages to or loss from the rental house, grounds, furnishings, appliances, household items and any other of the Owner’s property resulting during the Guest’s rental term, normal wear and tear excluded.
The Guest further agrees to indemnify and hold the Owner and the Rental Agent (Lauren Short and John Short) harmless from any claim or liability for any loss or damage whatsoever arising from, related to or in connection with the rental of this rental property, including but not limited to any claim for personal injury or damage or loss of property which is made, incurred or sustained by the Guest or other occupants or invitees of Guest. Neither the owner nor the agent is responsible for any of the Guest’s or other occupant(s) valuables, cash or other property during the rental term or thereafter left at the rental house.
GUEST POLICY
Rental Properties are for family vacations only: The Agent gladly rents to families or responsible adults over the age of 25. The Agent has a No-Group Policy, which includes but is not limited to the following: school, spring break, prom, graduation, etc. The Agent MAY approve at the time of reservation and at our discretion with an additional damage deposit, rental to groups, but you must disclose at the time of reservation that you are a non-family group. Absolutely no house parties, overcrowding events, or kegs! Properties are stocked according to their maximum occupancy. Requests for extra items such as towels, sheets, blankets etc. will incur an additional fee to include delivery of items. Guests shall respect and not interfere with the rights, comfort or convenience of adjacent homeowners or occupants. If Guests violate any of the terms of this agreement, The Agent may, at his or her sole discretion, evict Guests and occupants of the property with no refund, which will also include, if applicable, Guest’s security deposit. Additionally, if evicted, Guest’s credit card will be charged a $500 eviction fee. The Agent reserves the right to refuse service to anyone. All rental properties are leased without regard to race, color, religion, sex, national origin, handicap or sexual orientation.
ITEMS LEFT BEHIND
Should you leave anything behind, we will be happy to mail it to you at your expense using any balance of the security deposit available. If the security deposit balance is not sufficient we will charge the credit card on file. In addition, you may need to supply your shipping address and credit card information to UPS or equivalent to pay for shipping charges.
ILLEGAL SUBSTANCES
No illegal substances are permitted on the property at any time. Underage drinking is strictly prohibited and may result in eviction without refund. Quiet time. The noise curfew is 10PM in all residential areas and all guests are expected to comply.
NON-SMOKING POLICY
This property is strictly non-smoking. Smoking of any kind is strictly prohibited. This includes, but is not limited to cigarettes, cigars, pipes, vaping devices, e-cigarettes and drugs. Smoking in any property is a serious breach of contract and will result in additional charges and possible eviction. There will be a minimum $500 charge per occurrence to Guest if evidence of smoking is discovered. The process of eliminating smoke odor (ozonation, cleaning of furniture, drapes, bedding etc.) can become very costly. If you smoke, you will be charged.
CHECK-IN
Check-in time begins at 4:00 PM Eastern. This is to provide sufficient time for the cleaning and sanitation team to get the property ready. The Agent will make every attempt to have your property ready for check in at 4:00 PM Eastern. We can’t guarantee this time, however, as there are situations which occur beyond our control. We will send the Door Code for keyless entry to the cell phone number on file by 4:00 PM Eastern on the day of Check-in. We ask that you do not arrive at the property before 4:00 PM Eastern unless otherwise approved by The Agent.
CHECK-OUT
Check-out is at 10:00 AM Eastern. To avoid additional charges, please abide by our check out time and procedures! Cleaners have limited time to prepare property for the next guests. If Guest stays past the check-out time and interferes with cleaners coming to prepare for the next guests, Guest will be billed for an additional day. Cleaners will also have permission to enter the property to begin their process. Check-out instructions and details will be sent to the Guest upon receipt of rental payment in the Welcome Guide.
INABILITY TO DELIVER PROPERTY
In the event that the owner of the Property (hereinafter Owner) is unable to deliver the Property to Guest because of fire, eminent domain, act of nature, or delay in construction, Guest hereby agrees that Agent’s and Owner’s sole liability as a result of these conditions is a full refund of all consideration previously tendered by Guest. If at the time Guest is to begin occupancy of the Property, Agent cannot provide the Property in a fit and habitable condition or substitute and reasonable comparable property in such condition, Agent shall refund to Guest all payments made by Guest.
Agent reserves the right to substitute comparable accommodations if circumstances require. Pursuant to the terms of this Agreement, Guest expressly acknowledges that in no event shall Agent or Owner be held liable for any consequential or secondary damages, including but not limited to, any expenses incurred as a result of moving for any damage, destruction or loss.
PARKING
Guests are limited to the specified maximum number of parked vehicles in the property listing at any one time.
USE OF PROPERTY
Guest shall keep the Property as clean and as safe as the conditions of the Property permit, causing no unsafe or unsanitary conditions in the common areas or remainder of the Property that Guest or its invitees uses. Guest agrees not to use the Property or permit the Property to be used for any illegal or unlawful activity or purpose. Guest shall not assign this Agreement or sublet the Property in whole or part.
FURNISHINGS
Transfer of furnishings of any kind from one property to another or the rearranging of furniture in or on the Property is strictly prohibited and will result in additional charges. Loss to these items, as well as damage to the Property or its furnishings in excess of normal wear and tear will be charged to the Guest. Guests are expected to leave property and contents in their original conditions and positions upon departure.
APPLIANCES/EQUIPMENT
The Agent makes every effort to ensure all appliances and equipment are in working order. If you experience a problem during business hours, please call the guest service number and we will make every effort to resolve the issue in a timely manner. If you experience a non-emergency problem after hours, please call the following morning. In the case of an emergency (loss of heat or air, fire or flooding) please contact us immediately at (540) 999-1715. There are no rebates or refunds issued to guests for any reason as every good faith effort is made to ensure the Property is maintained to the highest standards. Refer to property listing for information on items included with the Property.
TV, CABLE OR INTERNET
Please be aware WIFI and cable may not be provided at all properties due to geographic location. Due to the geographic location, cell service and your mobile hotspot provided by your cellular company may be intermittent. Refunds will not be provided because Guest is dissatisfied with internet connection speed or stability.
LINENS/TOWELS
Blankets, pillows, linens, and towels are provided at the property by The Owner. Damaged or missing items will be charged to the guest. The number of towels laid out is based on the number of registered guests on the reservation. No contents of the Property, including linens, blankets or towels, shall be taken or used outside the house. The Agent stocks and inventories all linens prior to guest arrival and upon departure. Should linens be missing or damaged, Guest’s payment method will be billed a minimum of $25 per missing piece.
LOCKED AREAS
Areas for which Guest is not provided a key, such as Owner’s personal storage areas, are exempt from this Agreement and are off limits to Guest. Forced entry into these locked areas is cause for immediate eviction and Guest will be charged for damage and/or missing items as well as a $500 eviction fee.
GRILLING
The property has a specified area for grilling. A charcoal grill is supplied by the Owner and should only be used in its proper location identified at check-in. The Owner provides the grill and grilling utensils found in the kitchen, but Guest must provide their own charcoal. Please clean the grill after use to keep inquisitive animals away. Charcoal ashes should be placed in the Fire Pit.
FIRE PITS & WOOD STOVES
When using a fire pit be sure the fire is put out before you leave for the night. Chopped wood for the indoor wood stove and fire pit are available for use or you are welcome to bring your own supply. We ask that you reserve the smaller pieces for indoor use. NO TRASH IS TO BE PUT INTO THE FIRE PIT unless directed by Agent or Owner.
Instructions for the wood stove and fireplace tools are provided to maintain and clean up ashes in the wood stove after use. Please make sure all fire tools are returned to the tool set next to the wood stove inside when done. Please use every caution when handling the wood stove. There are smoke alarms in every room of the cabin and a fire extinguisher is located under the sink in case of an emergency. When checking out please dump wood stove ashes into the fire pit. DO NOT dump ashes in the trash as this is a fire hazard.
WAIVER OF LIABILITY: You understand that you are at your own risk when using the property and outdoor accessories. When booking the property and using the grill, wood stove, or fire pit you are agreeing to the rules stated and will take full responsibility for any injuries or damages that may occur. You waive claim to hold the Agent or Owner accountable for any accidents or injuries that occur when using the grill, wood stove, or fire pit. You fully accept any responsibility for any harm caused and will not hold the Agent or Owner responsible. You fully understand all of the dangers that come with children and animals around these accessories when not adequately supervised by an adult. There are added dangers for people when they have health problems, are intoxicated, or using some medications. By renting this property, you have agreed to inform all of your guests about the rules and potential dangers and will be solely held responsible for any accidents that occur with your guests.
GARBAGE REMOVAL
Please place all garbage in trash bags in collection bins upon departure. It is the Guest’s responsibility to put all trash, including leftovers from the fridge in the trash. The Agent will dispose of all trash after check-out.
ENTRY TO PROPERTY
Guest agrees that Agent, Owner or their respective representatives may enter the Property during reasonable hours to inspect the Property, and to make such repairs, alterations, or improvements thereto, as Agent or Owner may deem appropriate, or to show the Property to prospective purchasers or guests.
SURRENDER OF PROPERTY
Prior to vacating the Property, Guests shall perform the following: All dishes cleaned, dry and placed in the cabinets, or placed in the dishwasher starting a Normal cycle upon departure. All trash placed in trash bags. All doors and windows closed and locked. Any damage should be reported to everwoodsgroup@gmail.com. If Property is not left in good condition, excessive cleaning charges will apply and Guest’s payment method will be charged.
RULES AND REGULATIONS
Guests shall abide by all rules, restrictions and regulations that may now, or hereafter, apply, including, but not limited to the provisions of any homeowners declaration, bylaws, and/or rules and regulations, if applicable.
PET POLICY
A limit of two (2) pre-approved pets are allowed at pet-friendly properties. There is a non refundable $50/pet fee collected at time of payment. Any damage caused by pet(s) is the responsibility of the Guest and will be charged to the account on file. It is the Guest’s responsibility to keep an eye on all pets. There is wild animal activity in the surrounding area that the Owner and Agent are not responsible for.
RELEASE OF LIABILITY
Neither Agent nor Owner will be responsible for accidents or injury to Guest, any members of its party, pets, or any invitees to the Property or for the loss of money or valuables. Guest is expressly responsible for the safety of itself and any members of its party and any invitees to the Property and during use of any and all items supplied to the guest by the Agent or Owner including grill, wood stove, and fire pit etc, and in so using or permitting to be used facilities associated with or a part of the Property, Guest specifically waive any and all liability claim, expressed or implied, against Agent, Owner, and any homeowners association, if applicable.
WAIVER OF JURY TRIAL GUEST HEREBY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVES ANY RIGHT GUEST MAY HAVE TO A TRIAL BY JURY WITH RESPECT TO ANY LITIGATION ARISING OUT OF, UNDER, OR IN CONNECTION WITH THIS AGREEMENT. GUEST ACKNOWLEDGES THAT AGENT HAS BEEN INDUCED TO ENTER INTO THIS AGREEMENT BY THE PROVISIONS OF THIS PARAGRAPH.
In the event of breach of this Agreement by Lessee, he OR she will be liable for all damages occasioned by said breach PLUS reasonable attorney’s fees and costs of court.
Your reservation is not confirmed until we receive your signed rental agreement and payment. Failure to comply with the terms of this agreement could result in your removal and/or loss of any payments you have already made. If you have any questions about this agreement, please email us at everwoodsgroup@gmail.com.
RENTAL AGREEMENT
THIS AGREEMENT IS MADE AND ENTERED INTO BETWEEN THE UNDERSIGNED GUEST (HEREINAFTER REFERRED TO AS GUEST) AND Lauren and John Short, (HEREINAFTER REFERRED TO AS AGENT) FOR THE RENTAL OF THE PROPERTY (HEREINAFTER REFERRED TO AS THE PROPERTY). NOW THEREFORE, IN CONSIDERATION OF THE MUTUAL COVENANTS AND AGREEMENTS SET FORTH BELOW AND OTHER GOOD AND VALUABLE CONSIDERATION, THE RECEIPT AND SUFFICIENCY OF WHICH ARE ACKNOWLEDGED, THE PARTIES COVENANT AND AGREE AS FOLLOWS:
RESERVATION POLICIES: Payment in full (Total Payment) is required at the time of booking to reserve the property. The reservation name, the credit card, Venmo or PayPal name, and the rental agreement signature must all match. All payments must come from the person on the reservation. We will return any payments (minus bank fees) received from an account that does not match the reservation name. Bank fees are 3% when our bank takes the unacceptable payment, plus another 3% to return the unacceptable payment.
Total payment includes the rent amount, fees (including pet, cleaning, and security deposit), and taxes.
To protect your vacation investment, we strongly recommend you purchase travel insurance. You acknowledge that changes or cancellations may result in loss of up to the total paid to date.
CANCELLATION POLICIES & FEES Written (email) notice is required if you need to cancel your reservation with advance notice, which is 15 days prior to the check in date for weekend or weekly rentals and 30 days advance notice prior to the check in date for multi-week rentals. If you need to cancel your reservation with more than the required advance notice, we will refund the initial payment minus any bank fees. Cancellation requests made with less than the required advance notice will not be refunded. The Agent reserves the right to rent the unit to a different group if the reservation is not paid in full, including the security deposit, by the payment due date. Cancellations occurring due to lack of total payment will result in forfeiture of the initial payment plus any rent, taxes, and fees paid. In no event shall a Guest assign or sublet the Rental Property in whole, or in part.
DAMAGES AND MISSING ITEMS
Guest will be financially responsible for damage to the property. Guest authorizes The Agent to charge Guest’s account in the event of the following: damage or theft; flea infestation caused by a pet; unauthorized pets; extensive cleaning required at check-out; evidence of smoking (all properties are non-smoking); exceeding occupancy, and any other mentioned charges/policies in this Rental Agreement.
Guest will be notified of any damage/costs in writing. Excessive damage may result in Guest being charged for the relocation or compensation to the incoming guest if check-in is delayed as a result of said damage. Any material damage to the Rental Property will be charged immediately to the Guest’s payment account. Guest, in signing below, assumes full responsibility for any items damaged due to misuse or negligence and for any items found to be missing. Guests are responsible for notifying The Agent immediately upon check-in if the Rental Property is found in less than good condition or any damage (other than normal wear and tear) is noted. If damages occur during your stay, please notify us immediately.
REFUNDS
The Rental Agreement is a legally binding agreement between Guest and The Agent. Your reservation and signed Rental Agreement bind you to a specific property for a specific period of time. There should be no expectation of refunds or relocation because you are disappointed with the property you have rented or in the event that something associated with the property is not working to your satisfaction. All properties are privately owned and furnished per the owner's requirements, so unlike a hotel, we cannot relocate you. In the event that a problem arises during your stay, we will make every attempt to solve it in a timely manner. There will be no refunds for mechanical failure of appliances, a/c units, etc.
SECURITY DEPOSIT
A potentially refundable security deposit is required at time of booking. The security deposit is required for ALL stays. This deposit is fully refundable if house rules are honored by all guests and property damage is not incurred. Booking implies agreement to pay the deposit and honor house rules outlined in this agreement.
WEATHER EVACUATION
In the event of an ordered evacuation due to weather or acts of nature, you are required by state law to vacate the property. The Agent will not issue refunds in part or in full for inclement weather. Our recommendation for travel is for you to research and purchase trip cancellation insurance.
INDEMNIFICATION
The Guest agrees to indemnify and hold harmless Agent for any damages to or loss from the rental house, grounds, furnishings, appliances, household items and any other of the Owner’s property resulting during the Guest’s rental term, normal wear and tear excluded.
The Guest further agrees to indemnify and hold the Owner and the Rental Agent (Lauren Short and John Short) harmless from any claim or liability for any loss or damage whatsoever arising from, related to or in connection with the rental of this rental property, including but not limited to any claim for personal injury or damage or loss of property which is made, incurred or sustained by the Guest or other occupants or invitees of Guest. Neither the owner nor the agent is responsible for any of the Guest’s or other occupant(s) valuables, cash or other property during the rental term or thereafter left at the rental house.
GUEST POLICY
Rental Properties are for family vacations only: The Agent gladly rents to families or responsible adults over the age of 25. The Agent has a No-Group Policy, which includes but is not limited to the following: school, spring break, prom, graduation, etc. The Agent MAY approve at the time of reservation and at our discretion with an additional damage deposit, rental to groups, but you must disclose at the time of reservation that you are a non-family group. Absolutely no house parties, overcrowding events, or kegs! Properties are stocked according to their maximum occupancy. Requests for extra items such as towels, sheets, blankets etc. will incur an additional fee to include delivery of items. Guests shall respect and not interfere with the rights, comfort or convenience of adjacent homeowners or occupants. If Guests violate any of the terms of this agreement, The Agent may, at his or her sole discretion, evict Guests and occupants of the property with no refund, which will also include, if applicable, Guest’s security deposit. Additionally, if evicted, Guest’s credit card will be charged a $500 eviction fee. The Agent reserves the right to refuse service to anyone. All rental properties are leased without regard to race, color, religion, sex, national origin, handicap or sexual orientation.
ITEMS LEFT BEHIND
Should you leave anything behind, we will be happy to mail it to you at your expense using any balance of the security deposit available. If the security deposit balance is not sufficient we will charge the credit card on file. In addition, you may need to supply your shipping address and credit card information to UPS or equivalent to pay for shipping charges.
ILLEGAL SUBSTANCES
No illegal substances are permitted on the property at any time. Underage drinking is strictly prohibited and may result in eviction without refund. Quiet time. The noise curfew is 10PM in all residential areas and all guests are expected to comply.
NON-SMOKING POLICY
This property is strictly non-smoking. Smoking of any kind is strictly prohibited. This includes, but is not limited to cigarettes, cigars, pipes, vaping devices, e-cigarettes and drugs. Smoking in any property is a serious breach of contract and will result in additional charges and possible eviction. There will be a minimum $500 charge per occurrence to Guest if evidence of smoking is discovered. The process of eliminating smoke odor (ozonation, cleaning of furniture, drapes, bedding etc.) can become very costly. If you smoke, you will be charged.
CHECK-IN
Check-in time begins at 4:00 PM Eastern. This is to provide sufficient time for the cleaning and sanitation team to get the property ready. The Agent will make every attempt to have your property ready for check in at 4:00 PM Eastern. We can’t guarantee this time, however, as there are situations which occur beyond our control. We will send the Door Code for keyless entry to the cell phone number on file by 4:00 PM Eastern on the day of Check-in. We ask that you do not arrive at the property before 4:00 PM Eastern unless otherwise approved by The Agent.
CHECK-OUT
Check-out is at 10:00 AM Eastern. To avoid additional charges, please abide by our check out time and procedures! Cleaners have limited time to prepare property for the next guests. If Guest stays past the check-out time and interferes with cleaners coming to prepare for the next guests, Guest will be billed for an additional day. Cleaners will also have permission to enter the property to begin their process. Check-out instructions and details will be sent to the Guest upon receipt of rental payment in the Welcome Guide.
INABILITY TO DELIVER PROPERTY
In the event that the owner of the Property (hereinafter Owner) is unable to deliver the Property to Guest because of fire, eminent domain, act of nature, or delay in construction, Guest hereby agrees that Agent’s and Owner’s sole liability as a result of these conditions is a full refund of all consideration previously tendered by Guest. If at the time Guest is to begin occupancy of the Property, Agent cannot provide the Property in a fit and habitable condition or substitute and reasonable comparable property in such condition, Agent shall refund to Guest all payments made by Guest.
Agent reserves the right to substitute comparable accommodations if circumstances require. Pursuant to the terms of this Agreement, Guest expressly acknowledges that in no event shall Agent or Owner be held liable for any consequential or secondary damages, including but not limited to, any expenses incurred as a result of moving for any damage, destruction or loss.
PARKING
Guests are limited to the specified maximum number of parked vehicles in the property listing at any one time.
USE OF PROPERTY
Guest shall keep the Property as clean and as safe as the conditions of the Property permit, causing no unsafe or unsanitary conditions in the common areas or remainder of the Property that Guest or its invitees uses. Guest agrees not to use the Property or permit the Property to be used for any illegal or unlawful activity or purpose. Guest shall not assign this Agreement or sublet the Property in whole or part.
FURNISHINGS
Transfer of furnishings of any kind from one property to another or the rearranging of furniture in or on the Property is strictly prohibited and will result in additional charges. Loss to these items, as well as damage to the Property or its furnishings in excess of normal wear and tear will be charged to the Guest. Guests are expected to leave property and contents in their original conditions and positions upon departure.
APPLIANCES/EQUIPMENT
The Agent makes every effort to ensure all appliances and equipment are in working order. If you experience a problem during business hours, please call the guest service number and we will make every effort to resolve the issue in a timely manner. If you experience a non-emergency problem after hours, please call the following morning. In the case of an emergency (loss of heat or air, fire or flooding) please contact us immediately at (540) 999-1715. There are no rebates or refunds issued to guests for any reason as every good faith effort is made to ensure the Property is maintained to the highest standards. Refer to property listing for information on items included with the Property.
TV, CABLE OR INTERNET
Please be aware WIFI and cable may not be provided at all properties due to geographic location. Due to the geographic location, cell service and your mobile hotspot provided by your cellular company may be intermittent. Refunds will not be provided because Guest is dissatisfied with internet connection speed or stability.
LINENS/TOWELS
Blankets, pillows, linens, and towels are provided at the property by The Owner. Damaged or missing items will be charged to the guest. The number of towels laid out is based on the number of registered guests on the reservation. No contents of the Property, including linens, blankets or towels, shall be taken or used outside the house. The Agent stocks and inventories all linens prior to guest arrival and upon departure. Should linens be missing or damaged, Guest’s payment method will be billed a minimum of $25 per missing piece.
LOCKED AREAS
Areas for which Guest is not provided a key, such as Owner’s personal storage areas, are exempt from this Agreement and are off limits to Guest. Forced entry into these locked areas is cause for immediate eviction and Guest will be charged for damage and/or missing items as well as a $500 eviction fee.
GRILLING
The property has a specified area for grilling. A charcoal grill is supplied by the Owner and should only be used in its proper location identified at check-in. The Owner provides the grill and grilling utensils found in the kitchen, but Guest must provide their own charcoal. Please clean the grill after use to keep inquisitive animals away. Charcoal ashes should be placed in the Fire Pit.
FIRE PITS & WOOD STOVES
When using a fire pit be sure the fire is put out before you leave for the night. Chopped wood for the indoor wood stove and fire pit are available for use or you are welcome to bring your own supply. We ask that you reserve the smaller pieces for indoor use. NO TRASH IS TO BE PUT INTO THE FIRE PIT unless directed by Agent or Owner.
Instructions for the wood stove and fireplace tools are provided to maintain and clean up ashes in the wood stove after use. Please make sure all fire tools are returned to the tool set next to the wood stove inside when done. Please use every caution when handling the wood stove. There are smoke alarms in every room of the cabin and a fire extinguisher is located under the sink in case of an emergency. When checking out please dump wood stove ashes into the fire pit. DO NOT dump ashes in the trash as this is a fire hazard.
WAIVER OF LIABILITY: You understand that you are at your own risk when using the property and outdoor accessories. When booking the property and using the grill, wood stove, or fire pit you are agreeing to the rules stated and will take full responsibility for any injuries or damages that may occur. You waive claim to hold the Agent or Owner accountable for any accidents or injuries that occur when using the grill, wood stove, or fire pit. You fully accept any responsibility for any harm caused and will not hold the Agent or Owner responsible. You fully understand all of the dangers that come with children and animals around these accessories when not adequately supervised by an adult. There are added dangers for people when they have health problems, are intoxicated, or using some medications. By renting this property, you have agreed to inform all of your guests about the rules and potential dangers and will be solely held responsible for any accidents that occur with your guests.
GARBAGE REMOVAL
Please place all garbage in trash bags in collection bins upon departure. It is the Guest’s responsibility to put all trash, including leftovers from the fridge in the trash. The Agent will dispose of all trash after check-out.
ENTRY TO PROPERTY
Guest agrees that Agent, Owner or their respective representatives may enter the Property during reasonable hours to inspect the Property, and to make such repairs, alterations, or improvements thereto, as Agent or Owner may deem appropriate, or to show the Property to prospective purchasers or guests.
SURRENDER OF PROPERTY
Prior to vacating the Property, Guests shall perform the following: All dishes cleaned, dry and placed in the cabinets, or placed in the dishwasher starting a Normal cycle upon departure. All trash placed in trash bags. All doors and windows closed and locked. Any damage should be reported to everwoodsgroup@gmail.com. If Property is not left in good condition, excessive cleaning charges will apply and Guest’s payment method will be charged.
RULES AND REGULATIONS
Guests shall abide by all rules, restrictions and regulations that may now, or hereafter, apply, including, but not limited to the provisions of any homeowners declaration, bylaws, and/or rules and regulations, if applicable.
PET POLICY
A limit of two (2) pre-approved pets are allowed at pet-friendly properties. There is a non refundable $50/pet fee collected at time of payment. Any damage caused by pet(s) is the responsibility of the Guest and will be charged to the account on file. It is the Guest’s responsibility to keep an eye on all pets. There is wild animal activity in the surrounding area that the Owner and Agent are not responsible for.
RELEASE OF LIABILITY
Neither Agent nor Owner will be responsible for accidents or injury to Guest, any members of its party, pets, or any invitees to the Property or for the loss of money or valuables. Guest is expressly responsible for the safety of itself and any members of its party and any invitees to the Property and during use of any and all items supplied to the guest by the Agent or Owner including grill, wood stove, and fire pit etc, and in so using or permitting to be used facilities associated with or a part of the Property, Guest specifically waive any and all liability claim, expressed or implied, against Agent, Owner, and any homeowners association, if applicable.
WAIVER OF JURY TRIAL GUEST HEREBY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVES ANY RIGHT GUEST MAY HAVE TO A TRIAL BY JURY WITH RESPECT TO ANY LITIGATION ARISING OUT OF, UNDER, OR IN CONNECTION WITH THIS AGREEMENT. GUEST ACKNOWLEDGES THAT AGENT HAS BEEN INDUCED TO ENTER INTO THIS AGREEMENT BY THE PROVISIONS OF THIS PARAGRAPH.
In the event of breach of this Agreement by Lessee, he OR she will be liable for all damages occasioned by said breach PLUS reasonable attorney’s fees and costs of court.